Frequently Asked Questions
Everything you need to know about our meteorite jewelry, shipping, and care.
General Information
What is meteorite jewelry?
Meteorite jewelry is crafted using fragments of genuine meteorites that fell to Earth millions of years ago. Each piece carries a unique cosmic structure, making every item truly one of a kind.
Are your meteorites authentic?
Yes,100% genuine. We are a member of the International Meteorite Collectors Association (IMCA), and we work exclusively with verified sources and trusted global meteorite hunters. We also operate our own facility, where we craft every piece — from meteorite cutting to finished jewelry. We ensure full control over quality and authenticity.
Do your products come with a certificate of authenticity?
Yes. Certificates of authenticity are available for selected meteorite pieces. Please contact us after placing your order if you require documentation.
Craftsmanship & Care
How are your meteorite jewelry pieces protected from rust?
Meteorite is a natural iron-based material that requires specialized treatment. Each of our pieces undergoes a professional anti-corrosion process. We apply a transparent protective coating on the surface, which is nearly invisible to the naked eye. With proper care, meteorite jewelry is stable and suitable for daily wear.
How should I care for meteorite jewelry?
To preserve the appearance and longevity of your jewelry:
- Avoid prolonged exposure to moisture or humid environments. Because of the properties of meteorites, they tend to oxidize and rust more easily in a humid environment.
- When first wearing the jewelry, we recommend removing it while washing hands, showering, or swimming
- After several months of wear, the protective oxide layer and natural skin oils typically provide additional stability, and occasional water exposure is usually not an issue
- If the jewelry becomes wet, gently dry it with a soft cloth
Custom & Orders
Do you offer custom or bespoke designs?
Yes. We provide custom and wholesale services for selected designs. Please contact us to discuss your ideas and project requirements.
Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide using reliable international carriers.
Where do you ship from?
All orders are shipped from Hefei, Anhui Province, China. We carefully package each item to ensure safe international delivery.
How long does shipping take?
Delivery times vary depending on destination and shipping method. Estimated delivery times will be provided at checkout.
Taxes & Payment
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or local handling fees depending on your country’s regulations. These charges are determined by your local customs authority and are the responsibility of the buyer. We recommend checking with your local customs office if you are unsure about potential fees.
What payment methods do you accept?
We accept major credit cards and selected alternative payment methods. Available payment options will be displayed during checkout.
Returns & Exchanges
What is your return and exchange policy?
- We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition.
- Due to the natural characteristics of meteorite, items that show signs of wear, exposure to moisture, or physical damage cannot be returned.
- Custom-made, personalized, resized, and wholesale orders are final sale and are not eligible for return or exchange.
- For non-quality-related returns or exchanges, shipping costs are the responsibility of the buyer.
- Please contact us before sending any item back so we can assist you with the return process.
Contact
How can I contact customer support?
You can reach us at: 📧 [email protected]. We aim to respond within 24–48 business hours.